FREQUENTLY ASKED QUESTIONS

Spirit Wear Orders

All customized uniforms and apparel is pre-approved by the customer. No refunds will be issued on these items unless product is deemed defective. Customization includes any of the following: trims, lettering, numbering, and embroidery, screen printing, heat transfers, flock or dye sublimated custom colors. No refunds or exchanges will be made for design change issues on pre-approved designs. In short, if you are purchasing apparel with your school's logo on it, please check the size charts first and make sure to order the proper size. We cannot exchange or refund you for a purchase on these custom items if you decide you need a different size after receiving your item.

Exchanges or credits will be issued for product deemed defective. Defective product notification cannot exceed 30 days from the date of shipment. Defective product does not include products damaged due to improper laundering, ironing, or contact with chemicals, abusive care or misuse of the product. In the event of a defect, the product will be replaced. If replacement is not suitable to the customer, a credit for the original purchase price will be applied to the customer's original payment method upon receipt of returns product. We will cover the shipment of your replacement item. Replacements will be shipped once defective merchandise is received back. If you have an immediate need for your replacement, please contact customer service.

Refunds will be made to the original payment method as long as proof of purchase is provided with the returned products. Failure to provide a sales receipt will result in an account credit upon receipt of returned product. Refunds will be issued within 3 business days of receipt. It may take up to three months for this refund to appear on your credit card statement.

Once your order ships, you will receive an email notification with your tracking number.

Depending upon the product, you should expect it 15 business days from the time you place the order. If your order contains custom products, expect 4-6 weeks from the time you placed the order.

Invoices will be emailed to you soon after your order is place. A reminder will be sent once an item is shipped.

Changes to an order that has already been confirmed to the customer may result in additional fees and an administration fee. Please contact us for any changes.

In the event of a cancellation, we reserve the right to impose a 50% cancellation fee on all orders. All customized uniforms and embellished apparel if order has entered production are non refundable.

Cancellation fees will vary depending on the status and size of the order. Please contact us for any questions relating to canceling your order.

We accept the following credit cards Visa, MasterCard, Discover, and American Express.

We work to protect the security of your information during transmission. All information is stored on servers in a secure location. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Proper care instructions for all apparel can be found on waistband, sewn-in labels or tag less heat transfers tags on all items for optimal product care.

In the event the label is tore out or has washed out after many washings, the care instructions can be found on the website under each product’s description.

If you are a new customer, simply complete your order and register as a new customer at check-out. If you already have an account with us, simply click the forgot password link on your screen and we will send you an email to reset your password. Once you have received your password, you can change it yourself at any time.

If you have forgotten your password, please click the forgot password link and we will send you an email to reset your password.

Spirit Wear Websites

A complete list of our active spirit wear sites can be found by clicking here. If your school does not have a spirit wear site, let your school administrator or athletic director know how they can join in on the action by sending them to this page for more info.

It's easy!  To find out more about how your school or club can get a free custom spirit wear store, simply this page for more info or call us at  216-485-3577.

Team Gear Orders

Absolutely! We offer a wide assortment of team gear including custom uniforms! Simply browser our Team Gear section on the site and then either request a quote online or call us at 844-644-6289 to place your order.

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